tag:konnected.statuspage.io,2005:/historyKonnected Status - Incident History2024-03-09T03:02:21-05:00Konnectedtag:konnected.statuspage.io,2005:Incident/77035732021-08-07T08:41:12-04:002021-08-07T08:41:12-04:00Konnected Cloud outage related to AWS DynamoDB outage<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>08:41</var> EDT</small><br><strong>Resolved</strong> - The issue was resolved at about 12:30am EDT and all systems are now operating normally.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>23:32</var> EDT</small><br><strong>Investigating</strong> - Konnected Cloud is being impacted by a service outage at Amazon DynamoDB in the U.S. region. DynamodDB a database provider for Konnected Cloud. We're monitoring the situation. More information here: https://status.aws.amazon.com/</p>tag:konnected.statuspage.io,2005:Incident/56583092020-11-26T08:34:32-05:002020-11-26T10:03:56-05:00Konnected Cloud outage due to AWS IoT outage<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>08:34</var> EST</small><br><strong>Resolved</strong> - AWS is reporting that the all issues are resolved, and the Konnected Cloud service is now operating normally. If your device(s) are still offline, they may require a reboot or power-cycle to reconnect.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>08:32</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>23:40</var> EST</small><br><strong>Update</strong> - The widspread AWS outage caused a number of different issues throughout the day, and now many devices are offline. We've seen some signs of recovery, but many devices are still offline. Unfortunately due to the nature of this odd connectivity outage, the Konnected device may not reconnect on its own. A reboot or power-cycle of the device may be required to get it back online.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>21:22</var> EST</small><br><strong>Update</strong> - Related links:<br />https://status.aws.amazon.com/<br />https://gizmodo.com/its-not-just-you-aws-is-down-right-now-1845756939<br />https://www.theverge.com/2020/11/25/21719396/amazon-web-services-aws-outage-down-internet</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>21:14</var> EST</small><br><strong>Update</strong> - Amazon Web Services continues to report issues with AWS IoT connectivity. Many Konnected devices that use our cloud service to communicate with SmartThings are offline. There is no resolution at this time. We are closely monitoring the situation.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>10:00</var> EST</small><br><strong>Monitoring</strong> - Konnected devices are currently unable to connect to the Konnected Cloud service built on AWS IoT due to a widespread AWS outage. This is affecting all users in the North America region using Konnected devices connected to SmartThings via our cloud service and app.<br /><br />We're actively monitoring the issue and will communicate updates here.</p>tag:konnected.statuspage.io,2005:Incident/48317352020-08-11T13:35:06-04:002020-08-11T13:35:06-04:00SmartThings connector elevated errors<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>13:35</var> EDT</small><br><strong>Resolved</strong> - All good now.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>13:01</var> EDT</small><br><strong>Monitoring</strong> - It looks like SmartThings responses have returned back to normal. We're monitoring for any after-effects.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:39</var> EDT</small><br><strong>Identified</strong> - Some SmartThing state update commands from Konnected cloud have started timing out, similar to what we saw yesterday. The problem is most evident in the EU and Asia-Pacific regions. We've reached out to SmartThings to confirm the problem.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:24</var> EDT</small><br><strong>Investigating</strong> - Our newly added automated alerts have indicated a problem with SmartThings state updates failing again. We're investigating the issue.</p>tag:konnected.statuspage.io,2005:Incident/48273702020-08-10T08:30:00-04:002020-08-10T23:26:04-04:00SmartThings connector and Konnected Cloud outage<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>08:30</var> EDT</small><br><strong>Resolved</strong> - Beginning at around 8:15 AM US-Eastern time, the Konnected Cloud service stopped getting responses from SmartThings. We suspect that it's related to this incident raised by SmartThings that occurred at the same time: https://status.smartthings.com/incidents/p3b6pn6rt2b5<br /><br />When the SmartThings connection became unresponsive, our cloud infrastructure on Amazon AWS started scaling up capacity, ultimately overwhelming some services and hitting AWS rate limits. This caused all Konnected Cloud features, including device provisioning, to fail.<br /><br />We began investigating the incident at 11:07 AM and it was resolved at 12:27 PM</p>